Omotenashi (おもてなし) – Reception And Service
Japan’s appeal lies in big parts in good people, the excellent service, the habit of paying attention to smallest details, the obligatory smile when greeting for example customers, and politeness, as well as in the attitude of thinking “how could I improve”.
Japan’s omotenashi means knowing the customer’s thoughts and wishes before they are told and bring excellent service according to these. In the extreme this means as much as treating the customer like a lord or princess in order to make them welcome and satisfied.
Would you like to learn about omotenashi by learning the Japanese tea ceremony?
- Traditions in Japanese houses and visiting courtesy.(日本家屋と訪問時の作法)
Gate and entrance（門と玄関）
Removing one’s shoes（靴を脱ぐとき）
- Indoor manners and in a Japanese-style room（和室と室内での作法）
From standing to sitting on the tatami（座る作法）
From sitting on the to standing（立つ作法）
Seating arrangement in a Japanese-style room（座る位置〔席〕の順）
- Various forms of greeting（いろいろな挨拶）
Bowing sitting down（座ってするお辞儀）
Bowing standing up （立ってするお辞儀）
Often-used expressions（よく使う儀礼的挨拶の言葉）
- When entering the front door or a rooｍ（玄関や部屋に入るとき）
- Before eating or drinking（食事・飲み物を飲む前に）
- After eating or drinking（食事や飲み物を飲んだ後に）
- Asking someone for a favor（何か頼むときに）
- When parting from company or on the completion on business or an errand（分かれるとき）
- Everyday Tea-drinking customs and manners〔日常の喫茶の習慣〕
Bringing and offering tea（お茶を運び、お茶を勧めるとき）
Customs regarding sweets accompanying tea（お菓子がついている時の心得）
Eating Japanese confectionery using pick and kaishi（和菓子の食べ方）
- The Japanese diet and Japanese-style meals（日本食と日本的食事）
Having a meal（基本的な食べ方）
Nabe ryouri（鍋料理）
- Handling chopsticks（箸の持ち方）
How to pick up chopsticks（置いてある箸の取り方）
How not to use chopsticks（悪い作法の例）
- Eating food served in a bowl（お椀の使い方）
Removing the lid of a soup bowl（椀のふたの開け方）
Lifting the bowl while holding chopsticks（箸を持ちながら、椀を持ち上げるとき）
Using serving chopsticks (toribashi) （とりばしを使うとき）
- How to drink sake/shochu（酒・焼酎の飲み方）
How to drink sake（酒の飲み方）
Sake-drinking manners（酒の席のマナー）
- Tea ceremony fundamentals（茶道の基礎知識）
Guest drinking tea （客が茶を飲む）
Host making tea（茶をたてる）
Tea ceremony utensils（茶道具）
How to eat sweeets and drink weak tea（菓子の食べ方と飲み方）
- Customs in traditional Japanese clothing（和服の伝統としきたり）
From formal wear to casual wear（礼服から普段着まで）
Women attire the occasion （女性の装い方）
Easy way of tying an obi（簡単な帯の結び方）